Evolved Cyber LLC, d/b/a MSPCyberX (“us”, “we”, or “our”) operates https://www.mspcyberx.com website (the “Service(s)”).

This privacy notice informs you of how we collect, use and disclose personal information when you use our Services and of your rights and choices in connection with this. Please see our Terms and Conditions for other terms governing the use of our Services.

Information We Collect

Information you provide to us
Through your use of the Service, we collect personal information, which is information that identifies you as an individual or relates to you as an identifiable individual. While we do not require you to provide personal information in order to navigate our website, we will need to collect personal information when you use our Services or if you choose to engage in certain activities on our website.

We collect information from you when you:

Open an account: In order to use the Service as our customer, you need to provide account information, which includes identifiers such as your name, e-mail address, physical address, telephone number; billing information such as your credit or debit card information; and information about your organization. We use Stripe, a third party provider, to process your credit card information and only retain the last four digits of the card and the card brand.

We need this information in order to provide you with the Service and to process your payment. If you do not provide this information, we would not be able to provide the Service to you.

Interact with our Service: When you engage with us on our various social media platforms, or send us any feedback, questions, comments, suggestions, ideas, or interact with us in any way, you provide us with personal information including identifiers such as your name and email address, as well as any other personal information you choose to include in such communications. The personal information we collect will not include any national identifiers, passport numbers, social security numbers etc. or any information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric, data concerning health or data concerning an individual’s sex life or sexual orientation.

Please note that information you provide to us through feedback, surveys, suggestions etc., without the parts that identify you, will be treated as non-confidential and non-proprietary and we may use it and share it with third parties.

Information collected automatically
We automatically collect the following internet or other electronic network activity and location information as you use our Service:

• Usage Information: which of the pages on our website you access, the frequency of access, how much time you spend on each page, what you click on while on our website, when you accessed the website.

• Referral status: whether you were referred to our Service by one of our members.

We collect your usage information, referral status, in order to provide the Services. We also collect this information to track usage of our Services in order to determine how to best provide the Services.

How We Use Your Information

We use the information we collect about you to provide the Service, to communicate with you, to provide technical support, and, with respect to information collected from you to improve our Services and customer relations.

To the extent EU data protection law applies to our processing of personal information about you or your employees/representatives as a customer of ours, we act as the “data controller”.

We process your information for the following purposes as necessary to provide the Services to you and perform our contract with you:

• Provide Services: We use your personal information to provide the Services, including to create and maintain your user account and process your payment.

• Communicate and provide technical support: We use personal information to communicate with you about the Services, to send you account updates or other communications regarding your account or to inform you of any changes to our website or Services, and to provide you support or other Services you request. For example, we may need your information to provide technical support or answer questions about the Service.

We process your information as a user of our services for the following purposes as part of our legitimate interest in the improvement and marketing of our Services as well in the security of our Services. We apply appropriate safeguards to protect your information.

• Communicate about new features: We send you notifications about new features or information available on our Services or that we feel might be of interest to you.

• Maintenance and Improvement: We use personal information to identify your interests and needs in order to provide you with more personalized, relevant, and intelligent services. We also use information that we collect to diagnose any problems with our website and to improve the user experience.

• Benchmarking: We aggregate personal information for the purpose of research and benchmarking. For example, to calculate the percentage of users in a particular ZIP code.

In our processing of your information, we also share your personal information to defend our rights and those of others, to efficiently maintain our business and to comply with the law.

Security

We implement and maintain reasonable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. We have implemented various policies including, encryption, access, and authentication to guard against unauthorized access to personal information in our systems.

Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

Transfers Of Information

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including personal information, to United States and process it there.

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including in order to meet national security or law enforcement requirements.

Your Choices With Respect To Your Information

Access, correct or delete your information: You may access your account to access, correct or delete the information you provided to us and which is associated with your account by logging into your account or by emailing us at info@mspcyberx.com.

Delete your account: You may request that we delete your account by contacting us at info@mspcyberx.com. If you choose to delete your account, we will begin the process of deleting your account from our systems. We will retain your information after your account is deleted.

Rights Under Privacy Laws

Under GDPR and CCPA: If our processing of your personal information is subject to both the GDPR and the The California Consumer Privacy Act of 2018 (“CCPA”), you have the following rights:

·        The right to access: You have the right to ask us for copies of your personal information. This right has some exemptions, which means you may not always receive all the information we process.

·        The right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

Privacy Rights of Individuals in the EU: If our processing of your personal information is subject to the GDPR, you have these additional rights:

• The right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• The right to restrict processing: You have the right to ask us to restrict the processing of your information in certain circumstances.

• The right to object to processing: You have the right to object to processing if we are able to process your information because the process is in our legitimate interests.

• The right to data portability: This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organization to another, or give it to you.

• The right to lodge a complaint with the supervisory authority. A list of Supervisory Authorities is available here: https://ec.europa.eu/info/law/law-topic/data-protection_en.

California Privacy Rights: If our processing of your personal information is subject to the CCPA only, you have these additional rights:

• Right to opt-out: You have the right to opt-out of the sale of your personal information to third parties. We do not “sell” any personal information as such term is defined by the CCPA. We do not have actual knowledge that we sell personal information of minors under the age of sixteen (16) years.

• Right to non-discrimination: You have the right to not receive discriminatory treatment if and when you exercise your rights to access, delete, or opt-out under the CCPA. For example, this means we cannot deny goods or services to you or charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties, due to you having exercised your rights.

Exercising Your Rights
You may access your MSPCyberX account to access, correct, amend, or delete the information.

You may also submit a request via email to info@mspcyberx.com or contact us via our live chat on our website. Your request should contain a detailed, accurate description of the data you want access to. For your protection, we may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information. You may only make a verifiable consumer request for access under the CCPA twice within a 12-month period.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information under the CCPA. If you are an authorized agent making a request on behalf of another individual, you must provide us with documentation of your registration with the California Secretary of State, as well as written documentation that you are authorized to act on behalf of that individual.

We aim to respond to your request for access or deletion requests under the CCPA within forty-five (45) days of receiving the request. If we need more time to respond to your request, we will let you know of the reason and the extension period in writing.

If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

How Long We Keep Your Information

You can delete your account or request that we delete your account by writing us at info@mspcyberx.com.

We will retain your information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) you delete your account as stated above. We retain your information longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements.

Below are some more specific reasons we would retain some data for longer periods of time:

• Security, fraud & abuse prevention – i.e. to protect you, other people, and us from fraud, abuse, and unauthorized access.

• Financial record-keeping – when you make a payment to us we are often required to retain this information for a longer period of time for purposes of accounting, dispute resolution and compliance with tax, anti-money laundering, and other financial regulations.

• Complying with legal or regulatory requirements – to meet any applicable law, regulation, legal process or enforceable governmental request, as required to enforce our terms of service, including investigation of potential violations.

• Direct communications with us – if you have directly communicated with us, through a customer support channel, feedback form, or a bug report, we may retain reasonable records of those communications.

 Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or Services.

Children’s Privacy

This website and our Services are not intended for individuals under the age of eighteen (18) years. Accordingly, we do not knowingly collect or share information from children without parental or guardian consent. If you have reason to believe that a child under the age of 16 has provided personal information to us, please contact us using the information below, and we will delete that information from our databases.

Changes To This Privacy Notice

We may change this Privacy Notice from time to time. We will post the changes to this page, and will indicate the date they go into effect. We encourage you to review our Privacy Notice to stay informed. If we make changes that materially affect your privacy rights we will notify you of the changes by posting a prominent notice on our website or using other methods that we select, such as sending you an email.

Contact Us

If you have any questions about this Privacy Policy, please contact us: info@mspcyberx.com.